Question What is the best way to reach customer service?

The best way to reach us is to email us at We will reply as quickly as possible and latest within 24 hours

Question Can you please tell us about you shipping ?
AnswerWe offer shipping via UPS courier service ( and via the Luxembourg postal service (

UPS delivery times vary, depending on location, from 1 up to 4 days.

Luxembourg Postal Service delivery times vary, depending on location, from 1 up to 14 days.

Provider Luxembourg Europe US, Mexico Canada Asia, Pacific & Middle East Rest of World
UPS Free 25 35 40 45
Luxembourg postal service N/A 10 15 18 18

Question Is your website secure?

Yes, the nuvola baby website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our terms and conditions for more information.

We use a SSL certificate to secure communication between our shop and your computer.

Question What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express.

Question Does nuvola baby charge sales tax?

Prices shown on the Website are in Euros and are inclusive of VAT at the applicable rate. Product prices are exclusive of all taxes and duties.

Question When will my credit card be charged?

Your credit card will be charged at the check-out.

Question How can i track my order once it has shipped?

As soon as we ship your order, we upload your tracking information in the dedicated page of your account.

Question Can i cancel or change an order?

Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at

Question What is the advantage of creating an account when checking out?

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

Question The item i want is sold out. how will i know when it is back in stock?

Sign up for our newsletter to be among the first to know when out-of-stock items are available again on Simply click “subscribe” at the top of the page and enter your email address.

Question What’s the best way to care for my Nuvola Baby blanket?

Cotton muslin is a soft, breathable fabric that’s ideal for your baby’s delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.

Question Does Nuvola Baby clothing tend to run large or small?

The clothing size chart is available in the tab Additional Information of the product.

Question Does nuvola baby offer a gift packaging service?

We hand-wrap our products in tissue paper and a fair trade gift bag.
For a precious gift with multiple products, we can provide a large size box complete with your heartfelt message for an additional 8€. Simply select “add gift box” during checkout.

Question Does nuvola baby offer personalization?

To personalized your gift we offer handmade monogramming for additional 8€. Simply select “add monogram” during checkout.